Inland Revenue’s contact centres are open from 8am to 8pm, Monday to Friday, and 9am to 1pm on Saturday. There can be delays getting through during peak periods.

Molly is a fashion designer who has just received an urgent order from an Australian buyer. She wants to find out how GST will apply to her export sales.
She can’t find the information she needs on Inland Revenue’s website, and when she calls on a Saturday afternoon after her shop has closed, Inland Revenue’s contact centre is closed.
 

When a business accesses its own area in the Inland Revenue website, relevant information will be highlighted. General information will also be more easily accessible.
All this information will be available online 24/7, and should reduce the need for businesses to phone Inland Revenue.
 

When Molly logs on to her secure page in the Inland Revenue website she sees links to information about GST, and from there she finds information on GST and exporting. She can easily find the information she needs.