Inland Revenue provides information on paper, through its website, by post, and by telephone. There can be delays contacting Inland Revenue during peak times.

Jim is a self-employed plumber who normally works on his own. He manages routine transactions but he is about to buy a new ute, and doesn’t know what the tax implications will be.
He searches for information on the Inland Revenue website, but can’t easily find what he needs.
 

Information specific to a business type will be available when a business logs on to its secure, personalised area in the Inland Revenue website. General information will be more easily accessible.
With more routine transactions made through electronic channels, Inland Revenue can allocate more resources to managing customers’ complex queries.
 

Jim is a self-employed plumber who normally works on his own. He manages routine transactions but he’s about to buy a new ute, and doesn’t know what the tax implications will be.
When Jim logs on to the secure space for his business in the Inland Revenue website, information relevant to his business type is highlighted under headings like “Hiring someone?” and “Buying a new asset?”
He clicks on “Buying a new asset”, then another link for “Motor vehicles”, which tells him about GST, depreciation, and FBT.