What do you think about Inland Revenue no longer providing guides and booklets in paper form, and instead providing information targeted to each individual business, and more accesible general information, on the website?
Sound Like a great idea to me.
If the IRD want me to collect their taxes accurately then they must provide the tools. I do not always have access to the internet when I am doing work for the IRD. When I do have access to the IRD site I find it hard to navigate and dificult to find useful information.
I much prefer to have an Information booklet that I can mark with a post-it and highlight so that I can refer back to it next time.
I think it is very short sighted of the IRD to not make PAYE tables available. I agree that it is OK to have to phone and request them instead of a mass mailout, but they must be available for users like me who do their payroll on Excel and do not have tables available to them in the software.
Don't forget some people don't have access to computers at work, so contacting Inland Revenue becomes a huge task that wastes valuable time. There are lots of small businesses in this situation, perhaps you should do a survey first to see how many are affected by this.
They have good survey information on how many businesses have access to computers for work purposes. The figures I have seen (while working for the IRD) suggest at least 90% if not more have access to and do use computers and the internet for businesses purposes.
Our system still requires hard copy
So in the event that your internal processes need a paper copy, all of these systems will let you print a report anyway. job done!
Paper guides and booklets need to be available, but not sent out to everyone as a matter of course. A lot of that material is wasted that way.
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