Inland Revenue’s contact centres are open from 8am to 8pm Monday to Friday, and 9am to 1pm on Saturday. Delays can occur during peak periods

David helps out with the accounts at the local charity shop.
He has a full-time job elsewhere, so does the work at night after his kids have gone to bed.
He sometimes has tax questions, and would like to be able to get a quick answer so he can continue with the accounts. However, the contact centre isn’t open when he is working on the accounts so he often has to stop work and try to find time to call Inland Revenue the next day.
 

When a taxable entity accesses its own secure area in the Inland Revenue website, relevant information will be highlighted.
General information will also be more easily accessible. All this information will be available online 24/7, and should reduce the need for charities to phone Inland Revenue.
 

David helps out with the accounts at his local charity shop.
He has a full-time job elsewhere, so does the work at night after his kids have gone to bed.
If he has any tax questions he can log on to the shop’s secure page in the Inland Revenue website and get up-to-date records of PAYE and GST payments and liabilities.
He can also see links to other areas of the website where useful information is provided.