Inland Revenue provides information on paper, through its website, by post and by telephone. There can be delays contacting Inland Revenue during peak times.

David helps out with the accounts at the local charity shop.
He is fine with routine PAYE and GST, but the shop is about to buy a new van, and David doesn’t know what the tax implications will be.
He searches for information on the Inland Revenue website, but can’t easily find what he needs.
He has a pile of brochures he’s been sent over the years, but isn’t confident they will still be up-to-date.
 

Information specific to each type of taxable entity will be available when organisations log on to their secure, personalised area in the Inland Revenue website.
General information will be more easily accessible.
With more routine transactions made through electronic channels, Inland Revenue can allocate more resources to managing customers’ complex queries.
 

David helps out with the accounts at the local charity shop.
He is fine with routine PAYE and GST, but the shop is about to buy a new van, and he doesn’t know what the tax implications will be.
When David logs on to the secure page for the charity shop in the Inland Revenue website, information relevant to its entity type is highlighted under headings like “Hiring someone?” and “Buying a new asset?”
He clicks on “Buying a new asset”, then another link for “Motor vehicles”, which tells him about GST, depreciation, and FBT.