Introduction

Screen pans from a “help wanted” flyer on the will to Tim standing behind his desk, talking on the telephone saying:

Tim – “Hello, Welcome to Tim’s gym. Tim speaking.”

Tim shuffles papers around on his desk while talking.

Tim “Ahh, yes, yes I think we have a booking there at 3.30 – yep – tai bo class. Yep, no problem, yep. Two female customers enter standing at the desk while Tim is talking.

Tim – “yep okay, I will book you into then

At the same time he is looking at his customers holding up his hand as if to indicate please wait.

Tim “Yep, yep, 9.30,
One customer looks at her watch while she is waiting and the other female looks on.

Tim – Okay, cheers Mike.

Tim puts down the phone. He then looks up at the females

Tim – “hi how can I help?”

New Scene shows a picture of Tim’s advertisement for his position at his gym, stuck on a concrete pillar outside. Two people, the female stretches her legs.

Partner – “Hey James, you should think about applying for this job. You are more than qualified”. Man nods his head.

Next scene shows Tim in his office, sitting at his desk talking on the telephone

“James Stevenson, ahh”

Tim looks through some papers on his desk

Tim –“oh here you are (looking at some papers). Nods and reads the information. “ah, how does Wednesday sound for an interview?” Great. OK See you then.” He puts down the phone.

Next scene shows James and partner sitting on a couch – man is reading a book. His cell phone buzzes. He picks up his cellphone to answer it.

James – “Hello”. Hi Tim. Oh it was great meeting you the other day as well. Really, wow, thanks, yeah see you then.” He hangs up.

Partner – you got the job?

James – what sort of question was that - of course I did’

James pumps hand to show his excitement, laughing.

Current world

Call Centre Operator – “welcome to Inland Revenue, you are speaking to Julie, how may I help.”

Tim – “Yes, hi, I am looking to employ someone to help out with my business – what shall I do?”

Call Centre Operator – “Okay, we have a couple of options. I just need to get a few details to access your account. Great, thanks for that Tim. Now in your situation you need to register with us as an employer. You can register on our website and at the same time you can access information about our PAYE obligations.”

Tim – “ah OK great, thanks for that, bub bye.” He puts down the telephone. Tim scratches his head (has a beanie on).

“Later that month” flashes onto the screen.

Scene shows Tim at a desk, and James is coming into the room.

Tim – “Ah James, come on in. How are ya.”

James – “good”

They shake hands.

Tim – “Take a seat. Do you have your signed employment agreements with you.”

James hands them to Tim.

Tim – “Fantastic” Tim quickly looks over the documents.

Tim – ”I also have here your tax code form to fill out”. He gives James his tax code form.

Tim – “Your Kiwisaver registration form”. He gives James this document

Tim – “I also need your bank account details for your pay”.

Next scene shows James filling in the tax form putting in tax code “m” and hands it to Tim.

Tim – “All done. Great okay so we will see you on Monday 1st.”

James – “sounds good see you then.”

Next scene shows Tim looking over the form and copies James name into a book with “5th” beside it.

“One month later” flashes onto the screen.

Next scene Tim is at the gym behind the reception desk. James walks up to the reception desk with a female client.

James – “I will see you next time thanks very much”

Female client ‘ thank you’ and walks away.

Tim – “another happy client. Great work”

James – “thanks.”

Another client walks up to James

James – “Miss legman – this way please, thank you”

They both walk away.

Tim goes out a door behind the reception desk.

Next scene James is punching numbers into a calculator and paperwork around.

“Late one Night” words are on this picture.

Next scene has Tim behind reception counter and James walks up to him.

“Hey is it okay if I shoot off now, I have rugby practice?”

Tim – “yeah sure, hey don’t forget this”.

Tim hands James his payslip. James unfolds it and looks it over. James punches his hand to show his excitement and walks away.

“Two months later” flashes onto the screen.

Next scene Tim is sitting at his desk and pulls a piece of paper out of his tray and looks at it. It is a Kiwi saver employer details form and he fills it in. He also fills in a form names Employer monthly schedule. Tim then writes a cheque, folds them together with the forms, and puts in an envelope.

"20 minutes later" flashes up on the screen

Call Centre Operator – “welcome to inland revenue, you are speaking with Michael , how may I help.”

Tim “ Yeah, hi, look I am a bit worried that you guys haven’t received the PAYE returns that I send in every month. I haven’t received anything to say you have got them but can you check for me.”

Call Centre Operator – “sure I can help you with that. I just need to get some details so I can access your account” “wow, it sounds like you’ve done that before. Thanks Tim. I have your account in front of me now”.

Scene flicks back to Tim behind his desk, on the telephone.

Tim, “Okay, um, I am so glad you have received them but what about the one for July. I sent it a couple of days ago.”

Call centre Operator – “Okay, it's not showing on the system as yet but if you only sent it a couple of days ago, it will be on its way to us.”

Tim – ‘Okay, I think I will ring back in a few weeks to make sure you got it”.

“Five months later” flashes onto the screen

Next scene shows James sitting at a table in his home with his partner.

Partner – “what’s that”

James – “It’s from the IRD. There’s something wrong with my tax code. I haven’t been making my student loan repayments. They are going to ring Tim. I had better ring them so Tim doesn’t get into trouble”.

Partner – “yeah” and walks away

James gets on the telephone to call the IRD

Call centre operator – “welcome to Inland Revenue Julie speaking, how may I help you”.

James – “Hi, I have this letter telling me I am on the wrong tax code with my student loan. What do I do?”

Call Centre Operator: “OK, Well if you are happy to hold, I will get a few details and look into that for you.”

Next scene shows James holding the phone, waiting, sighing, getting frustrated.

Call centre Operator – ‘”thanks for holding James, I can see that you were sent a letter because you are currently on the M tax code and you should be on the MSL. If you earn over $19084 in a financial year you must pay 10c for every dollar you earn over that amount towards your student loan. You do this by having a MSL tax code. Your employer is gong to update this for you.”

James – “OK, so there is nothing I need to do.”

Call centre Operator – “No not at the moment” but at the end of the financial year we will look at how much student loan deductions you have made and how much you should have. In your case, because you have been on the wrong tax code, you will most likely have a bill to pay. You will receive a personal tax summary that will show all of this”.

James – “Ok, when does that happen”

Call centre Operator – “ not until May next year”. [Note that in 2010, the increasing volume of paper processing faced by Inland Revenue meant that Personal Tax Summaries were not sent out until June or July].

James – “ok, yeah thanks” bye”.

James hangs up the telephone and turns to his partner

James: “Um, yeah everything is sorted”

Next scene shows Jim behind his desk in his office picking up a piece of an envelope which he opens. He reads this frowning then picks up the telephone and calls a number.

“Ten minutes later..” flashes onto the screen.

Next scene shows call Centre Operator answering the telephone.

Call Centre Operator – “Hello and welcome to Inland Revenue”

Jim – “Hi, look, I have just received a letter saying that one of my employees is on the wrong tax code. What’s going on here and am I in trouble?”

Call Centre Operator – “well if you give me the details I can take a look into that for you”

Next scene shows Jim at his desk in his office, holding the telephone

Call Centre Operator comes on “ Well Mr Ropati – thanks for holding. Your employee has been using the wrong tax code. He should have been using the MSL code not the M code so that he is repaying his student loan. What you just need to do is change this for your employee from the next pay day so that he is repaying his student loan”.

Scene shows Jim writing down these details in his office.

Jim - “okay, thanks for that”. im puts down the telephone and put his hand on his face, shaking his head looking bemused.

“One year later” flashes onto the screen

Next scene shows James and Partner in their home. Partner gives James a letter

Partner – “got another letter from the IRD”. She hands it to James.

James opens the envelope

James – “ oh, no.”
Partner – “what”
James – “It says here I owe $420 dollars”
Partner – “when by?”
James – “7th February next year”
Partner – “That’s okay, you knew you had to pay them because of that call last year”
James - “yeah, that’s right”
Partner – “you can just put a bit aside each week and pay it at the end of the year. You will hardly notice it”
James – “I suppose, but we should have had it right in the first place” It’s IRD’s fault for not making it clear enough”
Partner – “right well how about I cook dinner tonight instead of takeaways and start saving your pennies”.       James – “Yeah"

Future world

Next scene shows a business card from ACME Payroll Software Providers (for all your payroll software needs) left on a keyboard.

Next scene shows Tim behind his desk in his office talking on the telephone, looking at his computer screen.

Tim “It connects straight through to IRD? Really. Through my business IRD and my bank account. Oh brilliant. It’s so easy. Can I order one please?”

Tim puts down the telephone and turns as James walks into his office.

Tim – “James, come in. How are ya, take a seat”.

James sits.

Tim ‘"Have you got your signed employment agreement?”

James “yes” and hands over the documents.

Tim – "Fantastic - Oh I also need your bank account details for your pay and your IRD number”.

James hands over the items requested to Jim. "Banck account, IRD"

Tim "great". Oh hey, If you go online you can also see where your tax is at. It is really useful. I was on there the other day”.

James – “wicked, yeah I signed up with that when I got my student loan so I am really looking forward to see how much I have paid off”

Scene goes to Jim sitting at his desk in his office looking at his computer screen. The ACME accounting business card is showing on the screen. Jim clicks through to New Employee details, types in James’s name, IRD number and bank account number into the boxes as required and clicks to go to another screen when finished. A message pops onto the screen to say “the tax code and kiwi saver information for James Stevenson is now in the system”.

Next scene shows Jim sitting behind is desk in his office smiling looking at his screen.

Next scene shows James sitting at a table in his home with his laptop open in front of him. James starts typing and the screen flashes a message “you’ve got mail” which James opens. A message from Inland Revenue opens up on the screen saying “Hi James, You are soon to start employment. Your new job has been recorded in the Inland Revenue system, and deductions will be automatically made from your pay for PAYE and Student loans. If you want to check the details you can log onto your workspace here”.

Next scene shows James smiling typing into his laptop at his home. He then closes his laptop.

Next scene is James in the gym talking to a female client who is working out with dumbbells, and then the scene changes to another client who is doing sit ups. James is counting down to her.

James – “doing good 19, 20, let’s push it to 30”.

Next scene shows James coming out to the reception desk; Tim is standing behind reception desk.

James, as the client walks past him says ‘“thanks, see you again next time” and waves.

Client – “thank you”

Tim – “another happy client – great work”. They both laugh.

James – “thanks”

Next scene shows Tim behind his desk in his office typing on his word processor. The ACME accounting business card shows on his screen taking him into a menu programme. Enter Employees then Enter earnings. Tim clicks on James Stevenson’s name on the screen, inputs an amount. Next screen shot shows “link to wage? Would you like to set up a wage transfer? (Yes button or No button)”. James presses YES and comes to the transfer menu – inputs the month, date. Next screen shot shows “Link to wage? The PAYE payment for James Stevenson has been set up for June 20th. A reminder has been added to your calendar”.

Next scene shows Tim sitting at his desk in his office smiling and nodding looking at his computer screen look satisfied. He gets up out of his chair and walks away.

Next scene shows James at home sitting down with a plate of food in front of him. He opens his laptop and clicks into IRD log in to Online Services, logs on and goes through to his account menu and it brings up his account summary for his student loan to date. James smiles and sighs. He closes his laptop gets up and takes his plate away.

Next screen shot “James can now spend his spare time how he chooses and Tim can get on with improving his business”.

Next scene shows James and partner walking along the waterfront outside, enjoying the sunshine together.

Next scene shows Jim at his gym putting up another flyer advertising for more help for his rapidly expanding gym.